Returns & Refunds Policy

We maintain a strict no-return policy on food & beverage items once delivered, due to safety and hygiene standards. However, exceptions apply in the cases of damaged, defective, or incorrect products.

Return Eligibility

A return will only be considered if:

The issue is reported within 12 hours of delivery at support@kappify.com or WhatsApp +91 92271 62264, with timestamped proof.

A clear unboxing video is provided, showing the package opening in real-time, including the order ID and product condition.

The return parcel reaches us within 3 calendar days of delivery. Delays void eligibility.

Condition Requirements

Products must remain unused, unopened, and in original packaging.

Return Shipping Terms

All return shipping costs are borne by the customer.

Returns must be sent via a trackable, insured courier service with proof of shipment.

Inspection & Refund Process

All returned products undergo a strict quality inspection. Approval or rejection is at Kappify’s sole discretion.

If approved:

Prepaid Orders: Refund (excluding shipping charges) will be processed within 5–7 business days via the original payment method.

COD Orders: A digital discount code of equivalent product value will be issued, valid for 30 days (shipping costs not reimbursed).

If rejected (missing video, packaging tampered, late reporting, or storage negligence), the return/refund will be void.

Damaged, Incorrect, or Missing Items

Must be reported within 12 hours of delivery with the required unboxing video.

Upon validation, a digital discount code equal to the product value will be issued (valid for 30 days).

No refunds or reshipments will be offered for such cases.

Lost Orders

If an order is marked delivered in our system but not received by the customer, an investigation (10–12 days) will be conducted.

If confirmed as returned to our warehouse, a refund will be issued within 24–72 hours post-investigation.

Storage & Product Handling

Store all products in a cool, dry, non-humid place.

Do not use a wet spoon inside jars; negligence in storage voids eligibility for refund/return.

White particles in coffee are flavoring agents, not fungus. Please shake the jar well before use.

Policy Enforcement

Kappify reserves the right to refuse returns or refunds if policy conditions are not met.

Repeated misuse may result in account suspension or termination without prior notice.

Shipping fees (original or return) are non-refundable under all circumstances.

Contact Us

For assistance, please contact our customer support:

Email: support@kappify.com

WhatsApp: +91 92271 62264

At Kappify, we balance customer satisfaction with strict quality and hygiene standards. Our policies are designed to remain fair, transparent, and customer-first, while protecting the integrity of our products.