Returns & Refunds Policy

We maintain a strict no-return policy on food & beverage items once delivered, due to safety and hygiene standards. However, exceptions apply in the cases of damaged, defective, or incorrect products.

Return Eligibility

• A return will only be considered if:
• The issue is reported within 12 hours of delivery at support@kappify.com or WhatsApp +91 92271 62264, with timestamped proof.
• A clear unboxing video is provided, showing the package opening in real-time, including the order ID and product condition.
• The return parcel reaches us within 3 calendar days of delivery. Delays void eligibility.

Condition Requirements

• Products must remain unused, unopened, and in original packaging.
• Return Shipping Terms
• All return shipping costs are borne by the customer.
• Returns must be sent via a trackable, insured courier service with proof of shipment.
• Inspection & Refund Process
• All returned products undergo a strict quality inspection. Approval or rejection is at Kappify’s sole discretion.
• If approved:
• Prepaid Orders: Refund (excluding shipping charges) will be processed within 5–7 business days via the original payment method.
• COD Orders: A digital discount code of equivalent product value will be issued, valid for 30 days (shipping costs not reimbursed).
• If rejected (missing video, packaging tampered, late reporting, or storage negligence), the return/refund will be void.
• Damaged, Incorrect, or Missing Items
• Must be reported within 12 hours of delivery with the required unboxing video.
• Upon validation, a digital discount code equal to the product value will be issued (valid for 30 days).
• No refunds or reshipments will be offered for such cases.
• Lost Orders
• If an order is marked delivered in our system but not received by the customer, an investigation (10–12 days) will be conducted.
• If confirmed as returned to our warehouse, a refund will be issued within 24–72 hours post-investigation.

Storage & Product Handling

• Store all products in a cool, dry, non-humid place.
• Do not use a wet spoon inside jars; negligence in storage voids eligibility for refund/return.
• White particles in coffee are flavoring agents, not fungus. Please shake the jar well before use.

Policy Enforcement

• Kappify reserves the right to refuse returns or refunds if policy conditions are not met.
• Repeated misuse may result in account suspension or termination without prior notice.
• Shipping fees (original or return) are non-refundable under all circumstances.

Contact Us

For assistance, please contact our customer support:

Email: support@kappify.com

WhatsApp: +91 92271 62264

At Kappify, we balance customer satisfaction with strict quality and hygiene standards. Our policies are designed to remain fair, transparent, and customer-first, while protecting the integrity of our products.